CUSTOMER ENGAGEMENT EXECUTIVE

JOB RESPONSIBILITIES:

• Manage Review & rating program
• Manage CRM project
• Manage chat response
• Content optimization
• Manage livestream & minigame engagement activities across all platforms to recruit new Buyers & followers

JOB REQUIREMENT:

• Bachelor's degree with a focus on Business, Marketing, Economics, or Operations
• Prefer background: Merchandiser in Ecom platforms (Lazada, Shopee, Tiki)
• Ability to manage multi tasks & deadline.
• Good customer insight.
• Ability to work effectively across functions in a matrix organization, to coordinate and work through a network of agencies/consultants independently.
• Demonstrates ability to work in an ambiguous, unpredictable and complex environment.  Able to maintain professionalism; demonstrates flexibility, open-mindedness and adaptability to a rapidly changing environment
• Is open and responsive to feedback to improve performance of self and team